Solutions
AI agent for automating customer service
A repetitive process, handled by an Agent bound by your rules — and escalated to a person whenever the situation calls for it.
What is not working today
The starting point is not the technology, but what the process actually costs every week.
Different answers depending on who replies
Out-of-hours messages left unanswered until the next day
What an AI agent takes on
Concrete tasks, in the order of the real workflow, with a clear line between what is automated and what reaches a person.
Answer common questions from your approved information
Separate what it can handle from what must reach a person
Keep a record of every exchange for the team
Agents related to this need
The catalogue evolves. The results below match the terms of this process.
Created by Urbenetic Verified
Acquisition
Urbenetic Local Acquisition
A professional website of up to 10 pages with an intelligent sales assistant that understands the customer, asks the right questions, suggests the suitable solution and guides them through to contact or purchase.
Explain the offer clearly from the first screenAnswer questions when the team is unavailable
- Setup
- 490 €
- Subscription
- 129 €/month
- Configuration time
- 2–8 business days
Created by Urbenetic Verified Made to order
Service client
Urbenetic Tri des Urgences
Les appels hors horaires en plomberie, électricité ou serrurerie sont classés par urgence avant qu’un déplacement soit décidé.
Les vraies urgences remontent en premierMoins de déplacements de nuit évitables
- Setup
- On quotation
- Subscription
- On quotation
- Configuration time
- On quotation
Catalogue concept: this Agent is built for your company once your need is validated.
Created by Urbenetic Verified Made to order
Service client
Urbenetic Disponibilités et Tarifs
En esthétique, « c’est combien et vous avez de la place ? » trouve une réponse tout de suite, avec vos tarifs et vos créneaux réels.
Moins d’interruptions pendant les soinsUne réponse immédiate aux deux questions les plus fréquentes
- Setup
- On quotation
- Subscription
- On quotation
- Configuration time
- On quotation
Catalogue concept: this Agent is built for your company once your need is validated.
Created by Urbenetic Verified Made to order
Service client
Urbenetic Suivi Post-Intervention
Après une intervention en électricité, plomberie ou serrurerie, le client est recontacté au bon moment — et le problème qui revient se sait tout de suite.
Les problèmes qui reviennent se savent tôtUn client recontacté sans y penser
- Setup
- On quotation
- Subscription
- On quotation
- Configuration time
- On quotation
Catalogue concept: this Agent is built for your company once your need is validated.
Created by Urbenetic Verified Made to order
Service client
Urbenetic Questions Récurrentes
Dans un restaurant, un salon de coiffure ou un institut d’esthétique, les mêmes questions arrivent chaque jour sur trois canaux — et repartent avec la réponse que vous avez écrite.
Moins d’interruptions pendant le serviceUne réponse identique quel que soit le canal
- Setup
- On quotation
- Subscription
- On quotation
- Configuration time
- On quotation
Catalogue concept: this Agent is built for your company once your need is validated.
Created by Urbenetic Verified Made to order
Service client
Urbenetic Informations Pratiques
En santé et en restauration, l’accès, le stationnement, les horaires et ce qu’il faut apporter se répondent sans mobiliser l’accueil.
Un accueil moins interrompuUne information identique sur tous les canaux
- Setup
- On quotation
- Subscription
- On quotation
- Configuration time
- On quotation
Catalogue concept: this Agent is built for your company once your need is validated.
Frequently asked questions
Can the Agent make up an answer?
The risk exists with any generative system: that is why catalogue Agents are bounded by an approved knowledge base and escalate anything outside it to a person.
Do we have to replace our current support tool?
No. An Agent sits on the channels you already use, within the integrations stated on its listing.
How do we keep control of tone and content?
The content is grounded in your reference material. You decide what may be said and what must be escalated.
Industries concerned
Other common needs
Is this process costing you time every week?
Describe it in a few minutes. Urbenetic checks for an existing solution before routing the request.